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GOLF PACKAGES OF THE CAROLINAS
GOLF & LODGING POLICIES

Policies of Golf Packages of the Carolinas, LLC (GPC)

The individual in whose name the reservations are made is considered to be the Group Leader. The Group Leader is the only one who can modify or cancel the reservations. The Group Leader is responsible for ensuring that all members of the group are informed of these policies.

GOLF PACKAGE PAYMENT POLICY:
• GOLF PACKAGES OF THE CAROLINAS (GPC) IS AN INDEPENDENT WHOLESALER, THEREFORE PAYMENT FOR GOLF PACKAGES MUST BE PAID DIRECTLY TO GPC. THE PHONE NUMBERS AND ADDRESS FOR PAYMENTS ARE SHOWN ON THE CONFIRMATION & AT THE BOTTOM OF THIS POLICY STATEMENT.
• ALL GUESTS MUST CHECK OUT AT THE HOTEL’S FRONT DESK ON THE LAST DAY
• INCIDENTAL CHARGES INCURRED WHILE STAYING AT THE HOTEL (PHONE CALLS, MEALS, ETC.), MUST BE PAID TO THE HOTEL PRIOR TO CHECK-OUT
• DEPOSITS MUST BE PAID WITHIN 7 DAYS OF BOOKING
• ALL PACKAGES MUST BE PAID IN FULL AT LEAST 14 DAYS PRIOR TO ARRIVAL (groups larger than 8 may require payment 30 days prior to arrival)
• MEANS OF PAYMENT ACCEPTED BY GOLF PACKAGES OF THE CAROLINAS: Visa, MasterCard, American Express, Personal & Business Checks, and Money Orders.

CANCELLATION POLICY:
Our goal is to provide you with an excellent golf vacation, and to keep you as a customer year after year. We do not like to charge cancellation fees, but our wholesale contracts obligate us to pay for reservations that are cancelled on short notice. We do not profit from cancellations, and we will always attempt to minimize cancellation fees for our customers. Otherwise, cancellation charges will apply as follows for parties of 8 or less. The cancellation policy is more restrictive for groups of more than 8 – please call if you need more information.:

Days Prior to Arrival Cancellation Fee (for groups of 8 or less)
14 Days or More No cancellation fee charged – a full refund will be given
2 Days to 7 Days $100.00 per person
Less than 48 Hours Up to 100% of the Package Price

If the customer does not pay the balance of the package price by the prescribed date, GPC reserves the right to cancel the booking, and in such cases the customer will also forfeit all monies paid. Unused portions of the vacation are non-refundable. We will never cancel a package without attempting to contact the Group Leader.

Cancellation fees may differ for individuals who "drop out" of a group. In addition, if somebody drops out of a package, the "per person" price of the package may change, thereby impacting the remaining members of the group. These penalties will be determined on an individual basis after GPC confers with the Group Leader.

DAMAGE TO PROPERTY/LOST OR STOLEN PROPERTY/INJURIES TO INDIVIDUALS: Individuals are responsible for repairs or replacement of property damaged during the course of the package. This includes, but is not limited to hotel property, golf courses, and any other goods leased or purchased through GPC. Additionally, GPC is not responsible for lost or stolen property, or injuries incurred during the course of the package.

OTHER POLICIES AND FAQs:

WHAT IS CHECK-IN TIME; WHAT IS CHECKOUT TIME? Check-in time is after 4 PM. Checkout time is 11 AM. Early check-in and late checkout is at the discretion of the hotel. Additional charges associated with late checkout are at the discretion of the hotel.

HOW DO I ARRANGE AN EXTRA NIGHT OF LODGING? Contact us immediately if you would like to arrange an extra night of lodging at the package rate. Availability of additional lodging and associated costs will vary.

WILL THE “PER PERSON” PRICE OF MY PACKAGE CHANGE IF THE NUMBER OF PEOPLE IN THE GROUP CHANGES? The “per person” price of your golf package may change depending on the specifics of your package. Please contact us to determine the impact of changes on the package price.

CAN MARRIOTT REWARD POINTS BE USED TO COVER GOLF PACKAGE COSTS? Marriott Reward points may not be used to cover costs associated with the package; however, you may earn some reward points for the package. Please advise the hotel that you are a Marriott Reward member when you check in to the hotel.

WHAT IF IT THERE IS BAD WEATHER WHEN I’M SCHEDULED TO PLAY? If weather should cause the course to close, you will receive a refund after the course has notified us that we will not be charged for the round. If you’ve already started play and have played a few holes, the course may determine there will be some charges; this decision is made by the course. If it should rain and the course is not closed, you may play or go to the pro shop and ask for a rain check. Rain checks are generally good for a year. Policies vary by course.

WHAT IF THERE IS A FROST DELAY? If there is frost, the course will not run on time. Walking on frost will kill the grass and all courses are extremely rigid in this policy. In cases of a frost delay, your tee time is moved back in sequence. You may ask us to try to reschedule your tee-time, or you may ask the course for a rain check. Issuing rain checks is at the discretion of the course.

WHAT IF I CAN’T MAKE MY TEE TIME? If you notify us prior to your tee time, we will do our best to reschedule your round, or get a rain check that you may use in the future. There are no refunds for missed tee times.

WHAT IF I WANT TO CHANGE MY TEE-TIME? All requests for tee-time changes prior to your trip must be coordinated through GPC. After you arrive in Hilton Head, you may contact the course or GPC to change tee-times. Additional charges may be involved.

WHY DO WE HAVE TO PAY FOR OUR PACKAGE 14 DAYS PRIOR TO OUR ARRIVAL? Prior payment is required to reserve discounted, quality tee-times and lodging in advance. It is really no different than when you make advance payment to a travel agent for a trip, or when you pay in advance for discounted airline reservations, or for advance tickets to a ball game. When we make tee-times and lodging arrangements on your behalf, we are obligated to other companies. Because these companies may not be able to re-sell their product if you decide to cancel on short notice, they will charge us whether or not you use your lodging and tee-times. In addition, we believe it is reasonable to expect all members of your group to be committed to the trip at least 14 days prior to your arrival.

WHAT ARE THE GOLF DESK’S HOURS? Golf Directors are generally available Monday through Friday from 9:00 a.m. to 5:00 p.m. If you need to contact them during non-business hours, please leave a message with the hotel’s front desk, or leave a message on the Golf Desk Direct Line (see numbers below). Be sure to mention the Group Leader’s name and how you may be contacted. Messages are checked periodically on weekends and holidays.

WHAT IS THE DRESS CODE? Nearly all courses require non-metal spikes and proper golf attire, i.e., collared shirts for men and NO jeans, denim or tee shirts. Golf sandals are acceptable.

GOLF PACKAGES OF THE CAROLINAS
218 MAIN STREET
NORTH MYRTLE BEACH, SC 29582
GOLF DESK TOLL FREE: 1-866-542-6940
GOLF DESK FAX: 1-843-281-2306

PLEASE CALL US IF YOU HAVE QUESTIONS 1-866-542-6940 ..................THANK YOU!

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